Terms

termes

TERMS OF USE

This site is the property of Cafés Volcanik. It is forbidden to copy, reproduce, publish, to post, to transmit or distribute, in any way, any information or any document contained on this Web site. It is however allowed to download a copy of the documents contained on this Web site for a personal use and non-commercial as long as the copyrights and the property rights are respected. Cafés Volcanik reserves the right to modify without notice the aspect of the site, its contents as well as the present conditions and terms of use.

SHIPPING AND DELIVERY

Please allow 1 to 6 business days for delivery in Quebec and 2 to 10 business days in other Canadian provinces/territories for the preparation of your order and shipping with Canada Post.

RETURN POLICY

If you are not satisfied and wish to receive a refund for any reason whatsoever, simply contact us within five (5) days of receipt of your package to receive instructions for returning your order for analysis. For the return of an order including several bags of coffee, a refund will be sent if only one (1) single bag was opened and the other bags are sealed and in perfect condition. Contact us to receive an authorization of return. No return of goods will be accepted without being beforehand approved.

TAX (GST-HST)

No tax will be charged on your order, as coffee beans are tax exempted in Canada.

CANCELLATION OF YOUR ORDER

Please contact the customer service as fast as possible to cancel a sale, before your order is shipped. Once parcel is shipped, it’s no longer possible to cancel a sale. The return policy then becomes effective.

CONFIDENTIALITY AND SECURITY

Be assured that your online shopping is highly protected at Cafés Volcanik. Please note that all the information concerning you, including the information of your credit card is sent to us exclusively in the form of email having previously encoded to guarantee the confidentiality of its contents. Consequently, be assured that this message can’t be intercepted, modified or be decoded by no intermediary. Cafés Volcanik’s  shopping cart meets the standards of protected transmission, which ensures the safety of the transaction (more details about our SSL Certificate in page footer).