SHIPPING AND DELIVERY
Please allow 2 to 7 business days for delivery in Quebec and 3 to 12 business days in other Canadian provinces/territories for the preparation of your order and shipping with Canada Post.
If you are not satisfied and wish to receive a refund for any reason whatsoever, simply contact us within five (5) days of receipt of your package to receive instructions for returning your order for analysis. For the return of an order including several bags of coffee, a refund will be sent if only one (1) single bag was opened and the other bags are sealed and in perfect condition. Contact us to receive an authorization of return. No return of goods will be accepted without being beforehand approved.
No tax will be charged on your order, as coffee beans are tax exempted in Canada.
CANCELLATION OF YOUR ORDER
Please contact the customer service as fast as possible to cancel a sale, before your order is shipped. Once parcel is shipped, it’s no longer possible to cancel a sale. The return policy then becomes effective.
CONFIDENTIALITY AND SECURITY
Be assured that your online shopping is highly protected at Cafés Volcanik. Please note that all the information concerning you, including the information of your credit card is sent to us exclusively in the form of email having previously encoded to guarantee the confidentiality of its contents. Consequently, be assured that this message can’t be intercepted, modified or be decoded by no intermediary. Cafés Volcanik’s shopping cart meets the standards of protected transmission, which ensures the safety of the transaction.